Frequently asked questions
Bedding
Bed linen is of course included in our price.
Breakfast
Breakfast is not included, but we offer breakfast daily from 8:00 a.m. to 11:00 a.m. (Saturdays and Sundays until 1:00 p.m.).
You can choose between the all-you-can-eat buffet for €10 or a small breakfast for €4.
Cancellations
We want you to be a satisfied guest who will happily return. To achieve this, we always try to handle cancellations as accommodatingly as possible. However, by booking, you have accepted our cancellation policy. Therefore, please read the cancellation policy beforehand (rather than complaining about it afterward). You are also welcome to inquire about individual arrangements via email.
Check-in and check-out
Our rooms are ready for occupancy from 2 p.m. on the day of arrival. If the room was previously empty, we will be happy to let you in earlier. If not, you are welcome to store your luggage in our luggage room free of charge until you check into your room.
On the day of departure, you must vacate the room by 11 a.m. You are still our guest and can continue to use all facilities, except for the room. So, pack your luggage back in our luggage room free of charge and enjoy the day until your final departure.
An extra late check-out until 2 p.m. is only possible with explicit approval from reception AND a fee of €5 per person.
Fire alarm system
For your and our safety, the entire building is equipped with a fire alarm system. NEVER attempt to tamper with a smoke detector! This would not be a minor offense, but rather criminal behavior with a high level of danger, and will therefore be reported immediately. Furthermore, you may be liable for damages (the last few were able to compensate €900 in damages) and will be immediately banned from the building without any refund of any payments already made!
Luggage storage
Our luggage storage is available EXCLUSIVELY to our hostel guests. We are not a warehouse! Use is free of charge from midnight on the day of arrival until 11:00 PM on the day of departure. After 11:00 PM on the day of departure, we consider any items left behind (even if they are locked) to be considered waste and must be disposed of. No compensation is available!
Online booking portals
Many people prefer to book through online booking portals such as Agoda, Booking, Expedia, Gomio, Hostelbookers, Hostelsclub, Hostelworld, etc. These booking portals are helpful, but they don't offer their services for free. They charge us a commission for their service. As you can imagine, this ultimately leads to higher prices. Therefore, you'll always find the best deal on our own website (or via email)!
We list our beds on several booking portals simultaneously. This means you can book the same bed on multiple portals at the same time. Therefore, we never list all available beds online. So if there are no more available online, please contact us by email; there might still be some availability.
Online Dispute Resolution
Parking
Sorry, but we don't have our own parking spaces. Due to our central location right next to Cologne Central Station, we recommend arriving by train. If you do arrive by car, you have the following options:
- On the street for €3 per hour between 9 a.m. and 11 p.m. (free on Sundays and public holidays)
- In the underground parking garage beneath the Hilton Hotel or beneath the cathedral for approximately €24 per day.
- In a neighborhood about a 15-minute walk from the hostel or two stops on the subway for €4 per day.
Pets
Sorry, but bringing pets isn't allowed. But of course, you can bring your stuffed animal.
Security
It is our top priority to ensure your safety in our hotel. We have an electronic door card system that allows you to access your room only for the booked time. This means that only booked guests are granted access. Unfortunately, in shared rooms, there is a risk that a guest might not properly close the door when leaving. As a result, we cannot guarantee adequate security within the rooms. Therefore, we have decided to offer free lockers in all hallways, close to the rooms. These lockers are constantly monitored by our video system, thus guaranteeing the necessary security.
Smoking
Smoking is prohibited in our restaurant, as in all bars, restaurants, and hotels throughout North Rhine-Westphalia. However, we understand the needs of smokers and are happy to offer our beer garden to smokers. You can also smoke outside the entrance.
Towels
Towels are included in the room rate in single, double, twin, and triple rooms. If you're staying in a 4-, 5-, or 6-bed room, please bring your own or rent one from us for a €1 cleaning fee.